This policy explains when a Trackademi subscription or credit purchase can be refunded, how to request a refund, and how long it takes. It applies to every purchase made on trackademi.com. All prices and refunds are in Egyptian Pounds (EGP).

When you can get a refund

You may request a full refund of a subscription within 7 days of the payment, provided you have not substantially used the paid features during that period — specifically, that you have consumed less than 20% of the AI credits included with the plan. Duplicate charges, amounts charged after a cancellation, and payments for a service we were unable to deliver are refunded in full at any time.

What is not refundable

AI credits that have already been consumed, credit packs purchased separately once any credit in the pack has been used, and subscription periods that have already been served in full are not refundable. Renewal charges are not refundable after the new billing period has started, but you can cancel at any time to stop future renewals.

Cancelling your subscription

You can cancel a subscription at any time from your account under Plans & Billing. Cancelling stops the next automatic renewal. Your plan stays active, with all of its features, until the end of the period you have already paid for — cancelling does not shorten a period you paid for, and does not by itself trigger a refund.

How to request a refund

Send a request through the Contact page, or by email or phone using the details below. Include your account code, the amount charged, and the date of the payment so we can locate the transaction. Requests must be submitted within 7 days of the charge to be considered under the refund window above.

How refunds are processed

We review every request within 5 business days and tell you the outcome. Approved refunds are returned to the original payment method through our payment provider, Paymob. Once we issue the refund, your bank or card issuer typically takes a further 7 to 14 business days to post it to your account — that part is outside our control.

Failed and duplicate payments

If a payment is deducted from your account but your plan is not activated, contact us with the transaction reference. We will either activate the plan or refund the amount in full. You are never charged twice for the same billing period.

Changes to this policy

We may update this policy from time to time. The version published on this page at the moment of your purchase is the one that applies to that purchase.

Refund & Cancellation Policy